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Tele Calling Executive (Language: Telegu/ Kannada/ Odia)
No of Opening: 1
Job location: Sagrampura, Surat
Job Type: Full time
Salary: ₹12,000.00 – ₹15,000.00 per month
Qualification: Any Graduate, 12th pass Minimum
Language: Telegu/ Kannada/ Odia
- Demonstrates ability to interact professionally with potential customers via phone, email, telephone conferencing, Whatsapp ,video conferencing and face to face, to discover their business needs and develop a positive business relationship
- Answer incoming / outgoing calls and respond to customer’s calls (Average 90+call @day)
- KYC – Know our buyer profile. (B2B & B2C)- Identify and Understand the Leads
- Resolve customer & Client complaints first Stage.
- Research, identify, and resolve customer complaints using applicable tools
- Identify and escalate issues to HOD
- Route calls to appropriate resources or departments
- Adhere to company policies, procedures culture and business ethics.
- Work closely within a sales & marketing team and develop cooperative working relationships with all company colleagues.
- Develop content to support lead nurturing efforts for RM’s
- Document all call information according to standard operating procedures
- Recognize, document, and alert the HOD of trends in customer calls
- Follow up customer calls (The lead team will have to interact with the client till the time the 1st meeting is done)
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned by HOD or team Leader
- Need to Close Franchise directly